Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
- Call 6262 2323 or email at firstname.lastname@example.org or apply for return online, once return is approved by our agent kindly send the product to mentioned address with your order number stated on the package.
- All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to the Customer Fulfilment Centre from which they originated.
- Please include a copy of your invoice or packing slip.
- Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
- Materials returned after 30 days from date of shipment will not be accepted.
- C.O.D. or C.O.C returns will not be accepted.
- Altered or etched items will not be accepted.
Please call our Technical Service Department at 6262 2323 for the address and phone number of the authorized service centre nearest you.
Because of the special nature of the products, we will be glad to customise certain items as per your specifications. Customised products, however, are considered final sale and may not be returned for credit.